Sam Alleva
Analysis Manager at Zeno Power; former technical writer & content strategist
Sam is currently an Analysis Manager at Zeno Power, with extensive engineering experience modeling and testing multi-phase thermo-fluid systems across the space, HVAC, gas, and aerospace industries. Previously a technical writer and content strategist with a strong foundation in data science and engineering, she has helped organizations modernize decades of technical documentation and build consumer-friendly websites from dense product data, combining analytical rigor with clear, user-focused communication.
How can we balance author flexibility with consistent taxonomy to avoid 'tag chaos' in technical content?
Standardizing a core taxonomy while allowing limited custom tags for teams helps maintain both flexibility and findability.
What governance rules are needed in a CCMS to keep taxonomy clean and manageable over time?
Regular governance reviews and clear rules for creating or retiring tags prevent taxonomy bloat in a CCMS.
How can we design taxonomies that work equally well for internal writers and external stakeholders?
Designing taxonomies around shared user tasks and agreed metadata fields ensures they support both internal writers and external stakeholders.
