Nexus Portal
Publish trusted product content in a branded, always-current destination, without duplicate versions or manual updates.
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Content built to be found. Answers built to be trusted.
Meet Nexus, a new product family that extends Paligo CCMS, delivering your governed content through Nexus Portal and turning it into reliable Nexus Answers.
Nexus Answers
Turn approved product content into instant, cited answers. Grounded in trusted sources, without AI hallucinations.
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Fill the form and we’ll get right back to you with a confirmation email. You will get another email when Paligo Nexus is up and running.
Nexus Portal
Launch a branded help center in minutes, not months.
Publish approved content directly from Paligo CCMS to a secure, scalable portal without managing infrastructure or relying on developers.
Nexus Portal
Enterprise-grade search included, not another license to buy
Help customers move quickly from a broad query to the right content
Nexus Portal
Turn static docs into insights with built-in content analytics.
Track user behavior and content performance, giving authors the insights they need to continuously create and improve content without ever leaving Paligo.
See what users search for, what content is missing, and where they drop off. Place content analytics directly into your content management process.
Nexus Portal
Get the same security and compliance as Paligo CCMS
Nexus Portal is built and powered by the same infrastructure as the Paligo CCMS, giving you the same enterprise-grade support for your Portal and Answers.
Get the same enterprise-grade security you have with Paligo CCMS.
ISO 27001:2022 certified
Create a secure, members-only Help Center using OpenID Connect (OIDC), an interoperable authentication protocol based on the OAuth 2.0 framework of specifications.
Learn more about Paligo’s approach to security and complianceNexus Answers
The right answer starts with the right source.
The content you publish provides the context. Nexus Answers uses it to deliver a response, cites the source, and lets readers verify the response.
Add direct responses to your Nexus Portal
Turn on Nexus Answers alongside search to give customers direct responses from the content you govern, helping them find what they need faster.
Embed direct responses in any other channel
Bring Nexus Answers to external help centers, documentation portals, and tools such as Slack and Microsoft Teams, so people can access trusted information wherever they work.
From content management to delivery and trustworthy AI answers
Manage content in the CCMS
Create, curate, and manage your structured content in Paligo CCMS, leveraging versioning, collaboration, translations, and more.
Publish content to the delivery layer - Nexus Portal
Select the content you want published to your Help Center or Doc Portal and click Publish. Manage multiple publishing channels in one platform.
Provide fast, accurate information with Nexus Answers
Give users trustworthy AI answers that deliver the right answers using Paligo-managed content, along with links to sources on your portal.
FAQ
Common questions about Nexus Portal and Answers
Do I need a Paligo CCMS subscription to access Nexus Portal and/or Nexus Answers?
Yes. Nexus Portal and Nexus Answers require an active Paligo CCMS subscription. Both products currently work with content managed in Paligo.
What are the free trial limits?
The free trial includes the same functionality as the paid tier, with limits on usage. See our pricing page for details.
Is Nexus Portal a content delivery platform (CDP)?
No. Nexus Portal is an AI-ready content delivery layer for content managed in Paligo CCMS. It includes a customizable help center or documentation portal, advanced search, and content analytics.
Can I manage more than one portal or help center?
Yes. You can manage multiple portals, subject to fair-use limits. Each portal can be configured independently, allowing you to create public documentation portals, secure help centers, and other experiences.
Can I bring external content sources into the Portal or Answers?
Not currently. Nexus Portal and Nexus Answers only surface content managed in Paligo.
Do we need a development team to manage the portal?
No, non‑technical teams can publish, host, get analytics, and enable AI answers directly from Paligo. There is no separate infrastructure or custom development required.
Does Nexus Portal provide content analytics?
Yes. Content analytics are built into Nexus Portal and accessible within Paligo. Get insights such as bounce rates, no-result searches, visits by country, and top pages visited. All analytics data is stored on Paligo servers, and everything is anonymized and follows GDPR-compliant best practices out of the box.
Can we add Nexus Answers to our current help center?
Yes. Nexus Answers can be purchased separately from Nexus Portal, but it requires an active Paligo CCMS subscription. It can be deployed headlessly in your existing help center and other channels, including Slack and Salesforce. Nexus Answers uses content managed in Paligo to provide answers with links to the source content.
What happens to my content if I don't enable Nexus Answers?
If only Nexus Portal is enabled, nothing is indexed to our AI engine. Your content is hosted and searchable, but not available to Nexus Answers.
Are Nexus Portal and Nexus Answers multilingual?
Yes. Nexus Portal and Nexus Answers can deliver content in the languages you manage in Paligo CCMS.
Is our content used to train an AI model?
No, your content is only stored in our AI engine so Nexus Answers can retrieve and cite it. It is not used to train or fine-tune any LLM.
Is there authentication?
Yes. A portal can be public, protected with shared credentials, or secured through single sign-on using OpenID Connect (OIDC).