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Pricing: One governed source. Priced for how you use it.

Start with CCMS, the single source of truth for your content.
Then add what you need: Nexus Portal for hosted delivery including enterprise search and analytics and Nexus Answers to resolve queries with AI, cited to the source every time.

Build

Paligo CCMS

A governed single source of truth for every plan. Structured authoring, content reuse, versioning, and multi-channel publishing – all from one source.

Business

For small and medium-sized teams getting started with structured content.

From $15,000 per year

Annual subscription, per-author licensing

  • 2 authors and 2 languages included
  • Structured authoring with the Next Gen Editor
  • Topic-based content reuse and variables
  • Track changes, revisions, and version history
  • Multi-channel publishing (HTML5, PDF, and more)
  • Contributor and reviewer workflows
  • Standard support
Compare all plan features

Included in every plan

The core of Paligo

Every Paligo plan includes the full authoring, publishing, and translation core:

  • Powerful single-sourcingPaligo’s unparalleled content reuse features with single-sourcing of everything from topics to the smallest text fragment.
  • Topic-based authoringEasily apply topic-based authoring best practice and reuse as components in multiple publications.
  • Revision history and controlA complete audit trail of everything that’s happened to your content, from topic-level down to each text fragment. Roll back to any point in time if needed.
  • Version branchingCreate multiple versions of related content in parallel branches and manage which versions are in which publications.
  • WorkflowsManagement of content workflow progress, from draft to release.
  • Project plannerProject planning tool for technical document assignments.
  • Content import wizardEasy import for many different formats.
  • Statistics and reuse metricsSee statistics on topic and image reuse, storage, etc. to optimize efficiency.
  • Suggestions mode (track changes)Suggestions mode brings convenient change tracking to your XML-based structured authoring in Paligo. Easily see suggested changes and approve or reject them.
  • TaxonomiesOrganization of content, tagging, conditional filtering, etc.
  • AI AssistantImprove, generate, change and convert your content.
  • Translation managementSmart translation management features eliminate the need to keep track of tons of files in different languages.
  • Translation (TMS) integrationDirect integration to translation memory solutions.
  • Multi-channel publishingPublish to PDF, HTML5, eLearning and more.
  • Markdown publishingPublish to GitHub Flavored Markdown (GFM), a lightweight, AI-ready format ideal for developer tools and AI platforms.
  • Batch publishingSettings and configurations are saved and easily published in batches.
  • Paligo hostingWeb hosting of your HTML help center (or other HTML). Hosting is delivered by Paligo and is part of your contract with us.
  • WebhooksUse Paligo webhooks to for example create a ticket in Jira or push an update to Jira. Trigger the webhook on Paligo events such as Released, Published and more.
Translation and publishingBusinessEnterprise
Languages includedThe number of languages you can translate your content to and manage from Paligo. Your source language counts as one towards your allocation.2Unlimited
Smart eLearning contentReuse your documentation in your LMS by publishing directly to ready-to-use eLearning SCORM packages complete with interactivity and assessments.Not includedIncluded
Security and customizationBusinessEnterprise
REST API accessConnect external applications to Paligo and automate a variety of tasks. Limited rates on the Business plan. Maximum rates on the Enterprise plan.Limited ratesMaximum rates
PermissionsSet permissions on a topic, folder, publication etc. and only permitted users will be allowed to edit it.Not includedIncluded
Single sign-on (SAML)All customer data all in one place authenticating users through your company’s identity provider.Not includedIncluded
Security policy managementAdditional security options such as password rotation and complexity definitions.Not includedIncluded
Schematron custom rulesDefine your own rules for your document structure.Not includedIncluded
Custom configurationConfiguration options available for customizing things like metadata attributes, element templates, and more.Not includedIncluded
Users and storageBusinessEnterprise
Authors includedThe Author is the most powerful user in Paligo with full access to Paligo CCMS, including the full authoring, contributor and reviewer experiences, translation review, assignment and workflow.2Up to 2 Authors included in plan8Up to 8 Authors included in plan
Contributors and reviewersContributor is a limited authoring role given to subject matter experts and other authors who can extend content but don’t need full author responsibilities. For example, the Contributor cannot create new Topics, but can work on already existing Topics. A Reviewer is an even more limited role for those who only need to give feedback on or approve existing content.Up to 10Up to 10 Contributors or 10 Reviewers are included in Business plan. Max 10 in total are allowed.UnlimitedUnlimited number of Contributors included in plan
StorageAmount of storage included per acquired Author license.10 GB per authorUnlimited, from 500 GBAll Enterprise accounts start with 500GB. If you need more, please contact your Customer Success Manager and more storage will be added as needed, free of charge. Fair use policy applies as per Terms of Use and/or MSA.
IT administratorAn available user role that can configure system- and user settings and manage integrations.AvailablePrice depends on plan. Contact Sales for details.AvailablePrice depends on plan. Contact Sales for details.
Custom user typesCustomized User types are available on Enterprise, please discuss with your account manager.Not includedIncluded
Enterprise services and supportBusinessEnterprise
Enterprise MSACustom terms of use in a Master Service Agreement.Not includedIncluded
Guaranteed SLAThe Enterprise MSA includes guarantees for meeting the SLA levels.Not includedIncluded
Sandbox environmentGet a separate instance to do all your testing without interfering with your production environment.Not includedIncluded
Dedicated customer success managerA dedicated Customer Success Manager will be with you all the way to make sure your team gets the most out of Paligo.Not includedIncluded
Professional servicesPaligo offers professional services for both content migration (conversion) and advanced customizations on the Enterprise plan.Not includedIncluded
Onboarding and LMS trainingIn-person onboarding and self-service LMS2 hrs + LMS5 hrs + LMS

AI Translations

Available on both plans

Pay only for what you translate. AI translations run on prepaid token packages, separate from your plan subscription, so your license fee stays the same.

  • SMALL

    5M tokens

    Package purchase

  • LARGE

    20M tokens

    Lowest rate per million tokens

  • Payment per packagePackages are prepaid purchases, not a subscription.
  • Tokens never expireUnused tokens carry over to your next term at renewal.
  • Combine freelyStack packages to match your translation volume.
  • What a token is1M tokens is roughly 1M characters, about 150,000 words of technical content.

Customer training plan

Available on both plans

Training plans make onboarding easier, with packages matched to your license type.

Business

  • Paligo e-learning
  • Fixed learning plan
  • General Q&A sessions
  • User certification

Extend your Paligo CCMS with Nexus Portal and Nexus Answers. Each priced separately, below.

Deliver

Nexus Portal

Everything you need to deliver content from your Paligo CCMS, without separate vendors for hosting, search, and analytics.

  • Full Functionality
  • Price decreases with volume

Free trial available

Start a free trial of Nexus Portal and, for a limited time, you’ll also get free access to Paligo CCMS.

From $5,000 per year

Annual subscription, tiered by monthly requests volume

  • Faceted and weighted search
  • Advanced content analytics
  • One-click publish straight from Paligo
  • Your custom domain
  • Multiple portals and projects
  • Request tiers that grow with your traffic
  • Runs on the same secure infrastructure as your CCMS
  • Scales automatically with portal traffic

Ground

Nexus Answers

AI answers your customers can trust, because every one of them cites where it came from.

  • Priced per answer
  • Price decreases with volume

Free trial available

Available with or without an active Nexus Portal. Only limited in the volume of given answers.

From $6,000 per year

Priced per answer given in conversations.

  • Grounded in your published content only
  • Source cited on every answer
  • Volume tiers with decreasing per-answer rates
  • Answer widget styled to your brand
  • Embed anywhere your content is published, including Zendesk
  • AI analytics: see what users ask and where content falls short

Request a free trial

Fill in the form to create your free Nexus account. For a limited time, you’ll also get a free trial of Paligo CCMS.

Enterprise-grade trust and security, from source to answer

  • ISO 27001:2022 certifiedNexus is built on the same security controls as Paligo CCMS and is included within Paligo’s certified ISMS scope.
  • Same infrastructure as your CCMSPortal hosting and Answers run on the cloud infrastructure your content already lives on today.
  • Your content stays yoursAnswers uses AWS Bedrock AI services. LLMs are never trained on your content.
  • One contract, one vendorAdd-ons live on your existing Paligo agreement. Fewer vendors to evaluate, integrate, and renew.

FAQ

Questions, answered

What are the Author, Contributor and Reviewer licenses

The Author license is a full user license with access to all functionality of the selected plan: authoring in the XML editor, publishing, reuse and single-sourcing features, translation management, version management, and more. For occasional users there are additional license types, such as reviewers, translation reviewers, and SME contributors.

Does Paligo own the data I put into the system?

No, absolutely not. Your data stays your data. We manage it only to deliver the service to you. See our privacy policy for details.

How secure is Paligo?

Your data is protected with hourly backups and hosted in SSAE 16 / SOC 2 certified Amazon AWS data centers, with encryption in transit and at rest. Paligo is ISO 27001 certified and undergoes regular third-party security audits. Full details are on our Trust and Security page.

Do I have to worry about vendor lock-in for our data?

Not at all. You can export your content at any time, through multiple export options, including robust and well-structured open standard XML.

How do AI translation packages work?

AI translations are available on both plans and run on prepaid token packages (Small, Standard, and Large), paid per package rather than as a subscription. Tokens never expire: unused tokens carry over to your next term, and you can combine packages. As a rule of thumb, 1M tokens is roughly 1M characters, about 150,000 words of technical content. The XML markup in your Paligo content is not counted. Talk to sales for package pricing.

Can I buy Nexus Portal or Nexus Answers without Paligo CCMS?

No. Both are add-ons to an active Paligo CCMS subscription. Deep integration with the source your team already governs is the core differentiator, so there is no new corpus, no migration, and no second copy of the truth.

Do I have to buy Portal and Answers together?

No. They are separate, separately priced products. Buy one to start, or both from day one. Either way, they draw on the same Paligo-managed source, so nothing about how you govern content has to change.

What are the limits of the free trials?

The free trial is designed to help you get started with Nexus Portal and Nexus Answers. If you don’t already have an active Paligo CCMS subscription, you’ll also receive a free trial of Paligo CCMS for a limited time.

During the trial, you’ll have access to the full functionality of all included products.

What if I don’t know my requests or answer volumes yet?

We size the tier together. Most teams start on the free trial and check actual usage with us after some time to confirm the fit, or adjust. There are no hard cut-offs; if usage grows past your tier, we simply review it with you.

When will Nexus Portal and Answers be available?

General availability is targeted for October 2026, with a second phase of capabilities planned for early 2027. Apply for the free trial now and we will contact you as availability opens up, including early-access options for existing customers.

We publish to Netlify today. What happens to that?

Nothing changes until you are ready. Publishing to Netlify remains supported, and we will offer a flexible migration path to Nexus Portal for teams that want hosting, search, and analytics in one place.

Who supplies the AI, and is my content used for training?

Nexus Answers uses AWS AI services (Bedrock). LLMs are never trained on your content, and answers are grounded exclusively in the content you publish, with the source cited every time.

Can Nexus Answers be used on Zendesk or other sites?

Yes. Answers can be embedded on any site where your content is published, including Zendesk.

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