Steve Wiseman
Founder of Exelent; former Product Enablement Director at Paligo
Steve Wiseman is a veteran innovator in content strategy, documentation systems, and AI-driven customer experience, with more than 30 years leading change in the tech communication industry. He served nearly eight years at Paligo as Product Evangelist and later Product Enablement Director, helping global enterprises modernize documentation processes and integrate AI into their content operations. Based in Israel, he continues to pioneer the intersection of AI, content, and customer experience.
What makes a review process effective in a CCM environment?
An effective review process supports clear author-reviewer collaboration, sets defined review goals and roles, and integrates changes smoothly to maintain content reuse and version control.
Why should teams unlearn old authoring habits when moving to structured authoring?
Because structured authoring demands disciplined content organization, letting go of unstructured 'free-form' habits opens the door to consistent reuse, better maintainability, and faster workflows.
How should you choose between XML standards (like DITA or DocBook) for technical documentation?
Rather than debating which standard is inherently superior, choose a documentation system that aligns with your business goals, authoring experience, collaboration needs, and end-user outcomes.
