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How-To

Practical, step-by-step guides for getting more out of Paligo and your documentation workflow.

15 articles
The Hidden Costs of Using Zendesk for Technical Documentation
14 NOV 2025

The Hidden Costs of Using Zendesk for Technical Documentation

There are significant limitations for documentation teams that use Zendesk, including scalability, accuracy, translation, and collaboration.

Barb Mosher Zinck10 min
The Hidden Costs of Managing Technical Documentation in Word, Google Docs, and Confluence
24 OCT 2025

The Hidden Costs of Managing Technical Documentation in Word, Google Docs, and Confluence

You can’t blame technical documentation teams for using authoring tools like Microsoft Word, Google Docs, or Confluence to create technical documentation. After all, they are well-known, easy to use, and cheap (in some cases free). Howev…

Barb Mosher Zinck13 min
Part 2: A Guide to Migrating to Structured Content
20 NOV 2024

Part 2: A Guide to Migrating to Structured Content

Learn practical steps to successfully transition to structured content and a CCMS, including content analysis, reuse strategies, and CCMS selection. Avoid common migration pitfalls and empower your team for streamlined technical documentation.

Barb Mosher Zinck13 min
Part 1: A Guide to Migrating to Structured Content
11 NOV 2024

Part 1: A Guide to Migrating to Structured Content

Learn when and how to migrate to structured content for technical documentation. Includes cost-benefit analysis, CCMS evaluation, and expert migration strategies from industry leaders.

Barb Mosher Zinck16 min
How to Improve Help Center Content with a CCMS
23 MAY 2024

How to Improve Help Center Content with a CCMS

The best way to solve help center challenges is to combine your customer-support or CRM software with a component content management system (CCMS).

Chad Henderson15 min
Technical Instruction Content: Best Practices for Designing Clear Guides
2 MAY 2024

Technical Instruction Content: Best Practices for Designing Clear Guides

Learn essential techniques for creating effective technical instructional content. This guide explores best practices in content design and reveals how a Component Content Management System (CCMS) can improve content management, enhance collaboration, and…

Barb Mosher Zinck15 min
Product Information Management Mastery with CCMS Technology
11 APR 2024

Product Information Management Mastery with CCMS Technology

Document your product information with a CCMS that can evolve as your processes evolve. Increase efficiency and lower costs.

Barb Mosher Zinck6 min
Top 10 challenges documentation software solves
21 MAR 2024

Top 10 challenges documentation software solves

Explore some of the most common challenges that documentation software solves, and what you should look for in a solution.

Chad Henderson8 min
Product Spotlight: Mark Pepper on Taxonomies in a CCMS
15 JAN 2024

Product Spotlight: Mark Pepper on Taxonomies in a CCMS

A taxonomy in a component content management system (CCMS) is a way to categorize and label content so that it is easier to find and reuse. There is no single solution, however, to how an organization can create taxonomies for its content. Mark Pepper,…

Chad Henderson8 min
CCMS Explained: A Series Focusing on Core Features
30 OCT 2023

CCMS Explained: A Series Focusing on Core Features

A collection of interviews based on Roger Gelwick's short instructional videos concerning technical documentation in the Paligo CCMS.

Heather Jonasson2 min
A Step-by-Step Guide to Product Knowledge Documentation in a CCMS
14 SEP 2023

A Step-by-Step Guide to Product Knowledge Documentation in a CCMS

With a CCMS in place, you get a single source for all product knowledge content, which can then be easily used and updated across your organization.

Chad Henderson9 min
How to Streamline Your Content Operations with a CCMS
17 AUG 2023

How to Streamline Your Content Operations with a CCMS

Delve into the advantages of using a CCMS to make content production more efficient. Discover how it can enable teams to collaborate more easily, streamline processes, and produce quality content with greater speed.

Heather Jonasson5 min
The Complete Guide to Effective Technical Documentation Best Practices
10 AUG 2023

The Complete Guide to Effective Technical Documentation Best Practices

Following the best practices of technical documentation provides developers, end users, and customers with clear guides for products and services.

Barb Mosher Zinck15 min
How to Unlock Your Potential Through Smart Knowledge Management Strategies
29 JUN 2023

How to Unlock Your Potential Through Smart Knowledge Management Strategies

To compete in today’s global marketplace, a solid knowledge management strategy is now more important than ever. Without a solid foundation of structured information, your company cannot function at its best. And while knowledge management is important,…

Heather Jonasson5 min
Streamlining Technical Documentation Localization with Paligo & Crowdin
5 APR 2023

Streamlining Technical Documentation Localization with Paligo & Crowdin

Learn how to use Paligo and Crowdin to streamline the localization of your technical documentation.

Diana Voroniak6 min

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