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Knowledge Management

Where institutional knowledge lives, how it scales, and what breaks when it doesn't.

15 articles
The Anatomy of Harmful AI: What 1,400 Incidents Reveal
30 MAR 2026

The Anatomy of Harmful AI: What 1,400 Incidents Reveal

Paligo's analysis of more than 1,400 harmful AI incidents shows which systems, themes, platforms and groups are most likely to be associated.As AI platforms become more widely used, the potential scale and costs of them malfunctioning also grows. But are…

Jonathan Björkman8 min
Unlocking Help Center Excellence With Paligo
11 MAR 2025

Unlocking Help Center Excellence With Paligo

Learn how Paligo empowers your support team to deliver exceptional customer experiences via your help center and knowledge base.

Barb Mosher Zinck13 min
Harnessing the Potential of Product Knowledge Management
14 MAR 2024

Harnessing the Potential of Product Knowledge Management

Learn about the value that a component content management system (CCMS) brings to the teams that manage product knowledge.

Barb Mosher Zinck8 min
The Role of Scalability in a CCMS
29 FEB 2024

The Role of Scalability in a CCMS

The infrastructure of a cloud-based CCMS adapts effortlessly to the growing needs of content teams, offering a flexible and cost-effective scalability.

Barb Mosher Zinck7 min
Creating a documentation strategy for a new product in 2024
12 FEB 2024

Creating a documentation strategy for a new product in 2024

How do you build a modern documentation strategy to compete globally in 2024?

Sam Alleva8 min
How to Build an Effective Review Process
8 FEB 2024

How to Build an Effective Review Process

How effective are you when it comes to document review? Read these tips for both authors and reviewers when asking for and leaving feedback.

Steve Wiseman7 min
How You Can Improve Healthcare Education with CCMS Software?
11 JAN 2024

How You Can Improve Healthcare Education with CCMS Software?

For healthcare educators, it's essential to have the right tools to efficiently create, manage, and deliver content that is consistent, engaging, and tailored to the needs of diverse audiences.

Barb Mosher Zinck5 min
Empowering Compliance Specialists with a CCMS
7 DEC 2023

Empowering Compliance Specialists with a CCMS

A CCMS can provide the tools and features for a documentation strategy that helps compliance specialists maintain updated content and regulatory adherence.

Barb Mosher Zinck7 min
Focus On: Publishing
24 OCT 2023

Focus On: Publishing

Roger Gelwicks once again leads us through a comprehensive journey into the Paligo CCMS platform, this time focusing on publishing. Discover how to best utilize Paligo’s features for content publishing and the amazing impacts it can have.

Heather Jonasson4 min
Focus On: Collaboration
9 OCT 2023

Focus On: Collaboration

Roger Gelwicks takes us on a deep dive into the world of collaboration within Paligo. From its practical applications to its transformative impact, we discuss the multitude of ways in which collaboration can be harnessed to unlock the full potential of the…

Heather Jonasson8 min
Documentation Software: A Key Resource for Insurance Organizations?
5 OCT 2023

Documentation Software: A Key Resource for Insurance Organizations?

A CCMS is documentation software insurance companies can use that not only serves client-facing content, such as policies, but also internal content.

Chad Henderson7 min
Unlearn to Relearn: Embracing the Absurdity of Contradictions in Knowledge
21 SEP 2023

Unlearn to Relearn: Embracing the Absurdity of Contradictions in Knowledge

In training the modern knowledge worker, we must emphasize openness to embrace contrasting concepts & integrate opposing forces into elevated understanding.

Steve Wiseman6 min
Bringing Instructional Content to Life with a CCMS
31 AUG 2023

Bringing Instructional Content to Life with a CCMS

A Component Content Management System (CCMS) can be highly beneficial for writing instructional content, ensuring accuracy and consistency. You can track and audit changes in a centralized repository for easy collaboration. Plus, it's simple to leverage…

Paligo2 min
Boosting Productivity with a Documentation Platform
31 AUG 2023

Boosting Productivity with a Documentation Platform

At Paligo, we understand the unique challenges of creating and maintaining technical documentation. Our component content management system (CCMS) is designed for modular content, streamlined workflows, automated publishing, and responsive support, making…

Paligo3 min
How Financial Services Organizations Are Lowering Costs
13 JUL 2023

How Financial Services Organizations Are Lowering Costs

A CCMS for financial services companies provides an efficient, scalable & cost-effective way to create and manage content compliant with regulations.

Barb Mosher Zinck7 min

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